Tenant FAQ

I don't know the area very well. How can I choose where to stay?

Our lettings team know all of the properties and neighborhoods in the area. Just tell us which facilities you require locally, where you will be studying or working. You may use our online search on the home page to find out initially the property type you are looking for, and then on the result list, you can re-arrange the list by location either ascending or descending. The map on each individual property page also shows landmarks and neighborhoods around the area which you may know.

Is there a minimum length of stay?

Yes, in general, six months is the minimum stay. However, there are occasionally some exceptional properties available. Call us for further advice.

How do I collect the keys to my accommodation?

We meet and greet all our guests at the property at a pre-arranged time and hand the keys over then. Whilst there we also show you how to operate the heating and hot water system, how all the kitchen and electrical equipment works and tell you how to get to the nearest shops.

What if I have a problem during my stay?

Shortly after you arrive you will be called by one of our operational team to check that everything is to your satisfaction. If you have a problem, please let us know then or contact our office during office hours. In the case of an emergency either our duty manager or the owner is there to assist 24/7. The details of how to contact us out of office hours are in your welcome pack.

What happens when I am ready to depart?

A member of our operations team will be in touch a couple of days prior to your departure to agree arrangements. You are responsible for leaving the property as you found it in terms of cleanliness and you must remove all perishable goods and turn off the lights and heating when you leave. We also ask that you complete and return a customer satisfaction survey which we will send you to enable us to constantly improve on our services.

Can I choose a property online?

Yes, just select one or more suitable properties using the online search facility, add them to your 'My Portfolio', and browse them in details, then choose the ones you would like to view. Complete the enquiry form as indicated and submit your enquiry. We will get back to you to confirm that the property is available for your dates and guide you through the booking process.

What is my application deposit for?

This is one of the most common tenant FAQs. The deposit is a good well gesture on your behalf to secure your tenancy. The deposit will be transferred and form part of the deposit on granting the tenancy.

Is the application deposit refundable?

The application deposit will be returned to you if the application for tenancy is unsuccessful. If the applicant decides not to take the tenancy, the application deposit will not be returned to the applicant.

How much is the deposit?

Your deposit will depend on your prospective Landlord's decision. By law the deposit amount cannot be more than two calendar months rent.

When can I have my deposit returned?

This is a tenant FAQ at the end of their tenancies. Your deposit will be returned to you at the end of your tenancy once all relevant deductions have been made. The deductions may include the cost of cleaning, payment for outstanding bills and damages. Considerations will be made to the age and condition of items requiring replacement due to damage (excluding wear and tear). This process may take several weeks to complete. In order to speed this process ensures that all bills have been paid dated to the end of your tenancy and all payments for damages paid in full.
Why are references required? Employers' references, Landlords' references and credit checks are made to ensure that the applicant has the means to pay the rent and utility bills. In the case of Joint tenancy or multiple occupancy properties these checks and references also help to ensure that suitable applicants (socially and financially responsible persons) are accepted as tenants.
What happens before we leave the property? A final inspection of the property should carry out to ensure that all possessions have been removed from the premises. The property is clean and tidy. Remove all junk mail and black bags containing rubbish generated in the clearout. All black bags of rubbish should have been disposed of in the normal rubbish collection cycle or at the local Civic Amenities sites.

All carpets should have been vacuumed as well as under any moveable furniture. The original lampshades fitted with working light bulbs. Bedroom doors wiped down. Wardrobes, chest of drawers and desk are emptied and dusted. All floors should be swept and mopped.
Bathroom toilet de-scaled, shower curtain washed and rehung, bathtub, sink and taps are de-scaled and cleaned. Bathroom and Kitchen wall tiles and grout cleaned. Kitchen appliances degreased and thoroughly cleaned. The fridge and freezer are to be switched off, the freezer defrosted. The fridge and freezer must be emptied and cleaned. The doors of the fridge and the freezer are to be free of labels, magnets and stickers and be left ajar.

All bins must be emptied and cleaned. All black bags of rubbish should have been disposed of in the normal rubbish collection cycle or at the local Civic Ameneties sites. Remove all stickers, posters, blue tac and/or cellotape from all walls.

What is the Landlord responsible for?

Your landlord is responsible for:
Repairs to structure and exterior of the property, heating and hot water installations, basins, sinks, baths and sanitary installations.
The Safety of gas and electrical appliances provided.
The fire safety of furniture and furnishings provided by the Landlord.
Maintaining the house in a habitable condition.
What is the Tenant responsible for? You are responsible for:
Prompt payment of the rent.
Prompt payment of gas, electricity, telephone and Internet bills.
You are also responsible for early reporting of damages and items requiring repairs.
You are required to be a responsible citizen and respect the needs of your neighbours.
Keeping your room and common area clean and tidy and complying any special terms and conditions of your tenancy agreement.